Return information

Returning the goods:

After purchasing the goods from www.thermal-vision.eu store, you have the right to exchange or return the goods within 14 working days, from the date of receipt. In order to return or exchange the product, it is necessary to inform the seller by e-mail. Email: info@thermal-vision.eu

After receiving the request, we will send you a more detailed instruction on how to return / exchange the item via e-mail.

VAT invoice number and order number must be provided upon return.

The exchanged item is sent to the recipient as soon as the returned item is received.

The money for the returned item is transferred to the same bank account from which it was paid for. You should receive the money back within 7 days upon us receiving the returned goods.

Quality product return conditions:

The product should be returned within 14 days, upon sale receipt of the goods;

The returned products must be in the original, undamaged packaging with all original labels (if any);

The product must not have lost its commercial appearance (unused, undamaged, the packaging has not been crushed or otherwise damaged);

Shipping costs for returning / exchanging quality goods are not reimbursed!

In case of replacement, the cost of delivery of the new product is borne by the buyer.

Conditions for returning defective goods:

If you have received a defective product, immediately inform the seller by e-mail. Email info@thermal-vision.eu and attach a photo or video material of the defect.

Defective goods are exchanged or returned also within 14 days, in case of a refund, the money is returned to the same account from which the goods were paid for, the money is returned within 7 days, upon receiving the returned goods. In case of replacement of a defective product, a new, high-quality product is shipped immediately upon receipt of the returned product;

Delivery costs are reimbursed by seller.